Eden Health Patient Rights and Responsibilities
You have a right to:
- Respectful and Safe Care
- Be given considerate, respectful and compassionate care.
- Be given care in a safe environment, free from abuse and neglect.
- Know the names and jobs of the people who care for you.
- Have your culture, personal values, beliefs and wishes respected.
- Be treated without discrimination based on race, color, national origin, age, gender, sexual orientation, gender identity or expression, physical or mental disability, religion, ethnicity, or language.
- Effective Communication and Participation in Your Care
- Get information in a way you prefer and clearly understand (e.g., language interpretation). These services will be provided free of charge.
- Be involved in your plan of care.
- Involve your family in decisions about care.
- Ask questions and get a timely response to your questions or requests.
- Refuse care and be told what effect this may have on your health.
- Informed Consent
- Give permission (informed consent) before any non-emergency care is provided, including:
- risks and benefits of your treatment
- alternatives to that treatment
- risks and benefits of those alternatives
- Privacy and Confidentiality
- Have privacy and confidential treatment and communication about your care.
- Be given a copy of the HIPAA Notice of Privacy Practices, which includes information on how to access your medical record.
You have a responsibility to:
- Provide accurate and complete information about your health, address, telephone number, date of birth, insurance carrier and employer.
- Be respectful of your care team, including the clinicians (doctors, nurses, and physician assistants), medical assistants, navigators, support specialists and administrative staff. Verbal abuse, harassment (including sexual harassment) and/or violent behavior or threat thereof will NOT be tolerated. Patients who engage in verbal abuse, harassment or violent behavior, or threaten violent behavior will be dismissed from Eden Health’s practice.
- Report unexpected changes in your health.
- Understand you are responsible for the results of your own actions if you refuse treatment or do not follow the providers’ instructions.